When you have trouble with your computer, you usually want help right away. If I can help you over the phone, I certainly will. However, sometimes, I just have to see what your computer is doing in order to assist you properly.

Before the days of remote control software, this meant scheduling a time, convenient to both of our schedules, when I could visit your office and work on your computer. I still visit client sites regularly. However, more and more, I can get you the answers you need within minutes of your initial call, via remote control.

I use the LogMeIn.com remote control service for all my client remote control work. It's safe, it's convenient, and it's free. It does require that a small program be installed on your computer. However, once you have it installed, I can easily connect into your computer while we're speaking on the phone, and we can both operate the keyboard and mouse, just as if I were sitting beside you. For most of my clients, this is the best method of support.

Go to the installation procedure here.

If you prefer to have PDF copy of procedure, click here. Requires Adobe Reader.